Redesigning Operational Processes in Wealth Management

A midsized finance firm couldn't see if 300 clients were correctly invested or paid. We fixed it and cut ongoing reconciliation time by 60%.

Challenge

A finance firm was operating with fragmented information, manual processes and inconsistent client records. Operational inefficiencies were slowing reconciliation, limiting adviser access to reliable information and creating unnecessary administrative effort.

Approach

Consolidating essential client information into a single, accessible source of truth.
Restructuring the firm's CRM to eliminate a three-year client reconciliation backlog.
Bringing stakeholders together to review and redesign inefficient operational processes.
Leading the implementation of a company-wide GDPR-compliant data management approach.
Developing standardised reporting to improve visibility of adviser performance and client activity.

Outcomes

Reduced reconciliation time by 60%
Eliminated a three-year operational backlog
Improved access to accurate client information for advisers
Implemented a GDPR-compliant operating model across the organisation
Increased adviser-client engagement through better use of operational data

Key Insight

Operational efficiency depends on how information moves through an organisation. By improving data quality, standardising processes and reducing manual work, the organisation created a more reliable foundation for decision-making and client service.

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